SNAPS, Inc. Technical Support Services
Welcome to SNAPS, Inc. Technical Support.
As a customer, you have 24 hour access to our Web based support system. You may send an email to support@snapsinc.com or you may login to our support system and create a new support incident. You may also login to update or reopen an old support incident. If you are an existing SNAPS or Paper Kinetics customer, please create an account on our support system by clicking here or login below.
If you are looking for help with the Captaris family of products, including RightFax, you should first contact Captaris Technical Support. In the unlikely event that they are not able to solve your problem in a timely fashion, you may create an incident here and request Paper Kinetics to escalate your incident.
Before we can do this however, you must provide the Captaris ticket number and the name(s) of the Captaris Technical Support Representative you have been working with. In order to get the most out of your Captaris Technical Support Contract, we highly recomend you read the Captaris Support Tips PDF and follow the guidelines described in it.
Captaris Support Services: (520) 320-7070
Use the form to the left to login to our web based support center.
If you are an existing SNAPS or Paper Kinetics customer, please create an account on our support system by clicking here.
If you are not an existing SNAPS or Paper Kinetics customer, but would like access to our support system, use the Contact Us page and request a technical support account.
